Betting Rules

1. General betting conditions

By accessing Crownaud Casino and placing a bet, you agree to comply with these Betting Rules, the applicable Terms and Conditions, the Privacy Policy, responsible gambling information and any additional rules shown for a particular product or game. These documents should be read together. If there is a difference between a general rule and a product-specific rule, the rule displayed for the relevant product will generally apply to that product.

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in certain locations, and Crownaud Casino may apply verification, location or account controls where required.

You must provide accurate, current and complete information when registering and whenever information connected with your account changes. An account must be used only by the person registered as the account holder. You must keep your login details secure and must not allow another person to access, control or use your account.

A person may generally use only one account unless an exception has been approved in advance. Multiple, linked, duplicate or misleading accounts may be reviewed. Where account activity appears inconsistent with these rules, the relevant account or transactions may be restricted, suspended or closed in accordance with the applicable terms.

• Only use your own account and approved payment method.
• Do not place bets for another person or allow another person to place bets through your account.
• Do not attempt to bypass account, location, identity or security controls.
• Do not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
• Check the stake, odds, selection and other details before confirming a bet.

2. Placing and confirming bets

A bet is normally created when you select an available market, game or wager option, enter or select a stake, review the displayed details and confirm the transaction. A bet is not considered placed until the website shows that it has been accepted or records it in your account history. A bet shown as pending has not necessarily been accepted as final.

Before confirming a bet, carefully check all displayed information. This may include the selected event or game, market, outcome, odds, stake, potential return, applicable fees or conditions and any relevant restrictions. You are responsible for reviewing these details. If the information is unclear, do not confirm the bet until you have checked the relevant rules.

The minimum or maximum stake, available selections, odds and other limits may vary by product, market, account, payment method or applicable law. Any limits that apply should be displayed before confirmation or explained in the relevant product rules. A bet may be rejected, partially accepted or accepted with a different stake where a displayed limit, technical issue or other applicable condition prevents the original request from being processed.

Displayed odds, prices, balances and potential returns may change before a bet is confirmed. A transaction is normally governed by the details shown at the time it is accepted, subject to correction of an obvious error and the applicable product rules. A confirmed bet cannot normally be changed or cancelled at the player's request unless the relevant rules expressly allow it.

Technical interruptions and errors

Crownaud Casino aims to provide accurate and reliable services, but online systems can be affected by maintenance, connectivity problems, software faults, data delays or other technical events. If a bet is interrupted before acceptance, it may not be recorded. If a bet is recorded more than once or is affected by an obvious technical or pricing error, it may be reviewed and corrected in accordance with the applicable terms.

Players should not rely solely on a confirmation screen or a device notification. Check your account history to confirm whether a transaction has been accepted, rejected, cancelled or remains pending. Do not repeatedly submit the same transaction if the status is unclear, as this may result in more than one request being processed.

3. Game, market and settlement rules

Each game or betting market may have its own rules covering how a result is determined, which outcomes are available, when a bet closes and how a winning or losing transaction is settled. Those rules are part of the relevant betting agreement. Read them before placing a bet, particularly where a market involves different result definitions, special conditions or an event that may be postponed, abandoned or changed.

For casino games, the outcome is determined by the rules and mechanics displayed for the game. This may include the permitted bet options, paytable, winning combinations, bonus features, rounds, symbols or other game information. A game result is not guaranteed because of previous results, a player's betting pattern or the length of time spent playing. Each outcome should be treated as a separate result.

Where sports or event betting is available, settlement will usually be based on the official result or another source identified in the applicable market rules. Markets may be subject to rules about postponements, abandoned events, changes of venue, changes to participants, incomplete events, dead heats, ties, void selections or late information. The specific market rules should always be checked because settlement may differ between markets.

A result may be corrected if the original result was inaccurate, incomplete or later changed by the relevant official source. If an obvious error affects odds, selections, settlement or a potential return, the transaction may be corrected, voided or otherwise handled under the relevant terms. A correction will not normally create a right to compensation for an expected or missed opportunity.

Bets that are void or cancelled

A bet may be declared void or cancelled where the applicable rules provide for that outcome. Examples may include a technical error, an invalid market, an event not taking place, a selection becoming ineligible, an unauthorised transaction, a duplicate transaction or a breach of the account terms. The treatment of related bets, combined bets or promotional benefits may depend on the specific rules.

Where a bet is void, the usual result is that the relevant stake is returned or the transaction is removed from settlement, subject to the product rules and any lawful adjustment. This does not necessarily apply in the same way to every part of a multiple, combination or linked wager. Always check the settlement explanation shown in your account.

Settlement records

Your account history may show the date and time of a transaction, the selected product or market, the stake, the result and the settlement status. Keep your own records of important transactions. If you believe a bet has been settled incorrectly, raise the issue through the available support or complaints process as soon as reasonably possible and provide the relevant transaction details.

4. Payments, withdrawals and account reviews

Deposits and withdrawals must be made through payment methods that are authorised for your account and used in accordance with the applicable payment instructions. You must not use a payment method that belongs to another person unless this has been expressly approved. Payment requests may be subject to verification, processing checks, transaction limits, fees or other conditions shown at the time.

Before a withdrawal or account balance can be processed, Crownaud Casino may need to verify your identity, age, location, payment ownership or source of funds. You may be asked to provide documents or information for this purpose. Any documents supplied should be genuine, current and readable. Failure to complete a reasonable verification request may result in a transaction or account being restricted in accordance with the applicable terms.

Balances, stakes and returns are subject to account records and settlement rules. A displayed balance may be adjusted where a transaction is corrected, reversed, duplicated, voided or affected by an obvious error. If funds are credited to your account in error, you must not use or withdraw them and should notify the operator through the available support channel.

Promotional funds, rewards, free bets or other incentives may be subject to separate terms. Those terms may specify eligibility, qualifying activity, expiry, contribution rules, restrictions, maximum conversion or withdrawal conditions. The promotional terms should be read before accepting or using an offer. If a promotion conflicts with these general rules, the specific promotion terms will apply to that promotion.

Suspension and review

An account or transaction may be placed under review where there is a security concern, unusual activity, suspected fraud, an identity issue, a possible breach of these rules or a legal or regulatory requirement. While a review is taking place, access to some services or transactions may be limited. The outcome of a review will be handled under the applicable terms and any requirements that apply to the service.

5. Responsible betting and complaints

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use money you can afford to lose. Do not chase losses, borrow money to gamble, gamble when distressed or allow gambling to interfere with work, study, relationships or daily responsibilities.

• Decide in advance how much time and money you will spend.
• Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
• Keep track of your deposits, stakes, losses and time spent playing.
• Use available account controls, limits, breaks or self-exclusion options where appropriate.
• Seek independent help if gambling is becoming difficult to control.
• Never ask another person to gamble on your behalf or use your account.

If you think your gambling may be becoming a problem, stop playing and use the responsible gambling tools available through the website. You can also seek help from an appropriate independent support service in Australia. Friends, family, a qualified counsellor or a health professional may also be able to provide support.

Questions, disputes and complaints

If you have a question about a bet, game, payment, account action or settlement, review the relevant product rules and account history first. If the issue remains unresolved, use the available Crownaud Casino support or complaints process. Include enough information to identify the matter, such as the account details requested through the approved process, transaction reference, date, product and a clear description of the concern. Do not send passwords or sensitive payment information through an unsecured channel.

Complaints will be considered under the applicable complaints procedure. The review may require additional information, transaction records or identity checks. These Betting Rules are intended to explain general principles only and do not replace the full Terms and Conditions or the specific rules displayed for an individual game, market or promotion.