Responsible Gaming

Gamble responsibly

Responsible gambling means staying in control of how often you play, how long you play and how much money you spend. It also means understanding that gambling outcomes are based on chance. No strategy, pattern or system can guarantee a win, and previous results do not determine what will happen next.

Only gamble with money you can afford to lose after your ordinary expenses and financial commitments have been paid. Gambling should not affect your rent, mortgage, bills, food, education, transport or other essential costs. Do not use borrowed money, credit intended for necessities or money set aside for someone else.

• Set a spending budget before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from your everyday household budget.
• Do not chase losses by trying to win back money you have already spent.
• Do not gamble when you are upset, stressed, tired, intoxicated or under the influence of drugs.
• Remember that a win is not income and should not be treated as a regular source of money.
• Avoid discussing or encouraging gambling with children and keep account access private.

You must be at least 18 years old to gamble in Australia. Young people should not access gambling accounts, payment methods or gambling content intended for adults. Parents and guardians should use appropriate device, payment and account controls to help prevent access by minors.

If gambling is no longer fun, feels difficult to control or causes conflict with your finances, relationships, work or wellbeing, stop playing and seek support. Asking for help early can make it easier to regain control.

Tools to help you stay in control

Planning your gambling before you begin can help you make decisions calmly rather than in response to wins or losses. Consider how much time and money you are prepared to spend, record your activity and stop when your limit is reached. A limit is most useful when it is decided in advance and treated as firm.

Use available account controls

Depending on the service and your account, responsible gambling controls may include deposit limits, loss limits, wagering limits, session reminders, time-outs, cooling-off periods or self-exclusion. Where these options are available, review the instructions in your account or the applicable terms before activating them. Some controls may take effect immediately, while others may apply after a stated period.

• Choose a limit that reflects your real budget, rather than an amount you hope to win.
• Use a short break if you feel distracted, frustrated or tempted to continue.
• Consider a longer cooling-off period if a short break does not feel sufficient.
• Use self-exclusion when you want to prevent yourself from accessing gambling for a specified period or until further review.
• Do not open another account or use another person’s account to get around a restriction.
• Ask a trusted person to support your decision and help you remain accountable.

A self-exclusion request is an important step and should be taken seriously. If you ask to close or restrict an account because of gambling concerns, do not attempt to reverse that decision by creating a new account or registering with another gambling service. You may also wish to speak with your bank or payment provider about any gambling-related controls they offer.

Account, limit and self-exclusion procedures can vary. Read the relevant information carefully so you understand how a control works, when it starts, how long it lasts and whether it can be changed during the selected period. If anything is unclear, use the available support channel before continuing to gamble.

Recognising when gambling may be a problem

Problem gambling can affect anyone, including people who have gambled for a long time without difficulty. It is not defined only by the amount of money spent. The effect on your thoughts, behaviour, relationships and daily life is also important.

Possible warning signs

• Spending more time or money gambling than you planned.
• Repeatedly trying to cut back or stop but finding it difficult.
• Chasing losses or believing that a win is due after a series of losses.
• Thinking about gambling throughout the day or planning your next session while working or studying.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Feeling restless, irritable or anxious when you try to stop.
• Gambling to escape sadness, stress, loneliness, boredom or other difficult feelings.
• Experiencing arguments, relationship problems, work issues or financial pressure because of gambling.
• Neglecting sleep, health, responsibilities or other activities that were previously important.

One warning sign may be enough reason to pause and review your gambling. You do not need to wait for a serious financial loss or crisis before asking for help. A confidential conversation with a qualified gambling counsellor can help you understand what is happening and identify practical next steps.

What to do if you are concerned

1. Stop gambling and take a break from gambling websites and applications.
2. Do not try to recover losses by gambling more.
3. Tell someone you trust what is happening and ask them to support your plan.
4. Review your finances and prioritise essential bills and commitments.
5. Use account restrictions, time-outs or self-exclusion where appropriate.
6. Contact a recognised gambling support service, health professional or counsellor in Australia.
7. If gambling has caused immediate financial, emotional or safety concerns, seek urgent assistance from an appropriate emergency or crisis service.

Support, privacy and your responsibilities

Support is available for people who gamble and for family members, friends or other people affected by someone else’s gambling. Australian gambling support services can provide confidential information, counselling, financial guidance and referral options. You can also speak with your general practitioner, a mental health professional or a community support organisation.

If you are supporting another person, avoid lending money to fund gambling, covering up losses or taking responsibility for their gambling decisions. Set clear boundaries around shared finances and personal safety. Encourage the person to seek professional help, while also obtaining support for yourself if the situation is affecting your wellbeing.

Keeping your account secure

Responsible gambling also includes protecting your account and payment information. Use a strong, unique password, keep your login details private and sign out of shared or public devices. Do not allow another person to gamble through your account, and contact the available account support channel if you believe your credentials have been compromised.

Only use payment methods that belong to you and keep your personal details up to date where required. Account verification and transaction checks may be required under applicable laws, policies or terms. Do not attempt to bypass identity, age, location, payment or responsible gambling controls.

Information and marketing choices

Review the privacy information and account settings to understand how your information is handled and how communications can be managed. If gambling-related marketing makes it harder for you to take a break, use the available communication preferences and consider removing gambling applications, blocking promotional messages or using device-level restrictions.

Crownaud Casino provides this information as general guidance and it is not a substitute for financial, legal, medical or psychological advice. Responsible gambling tools may not be available in every circumstance and cannot remove all gambling risk. Please read the applicable terms and policies, make informed decisions and seek independent support whenever you are concerned about your gambling.

If you believe there is an immediate risk to your safety or someone else’s safety, contact the appropriate emergency service in Australia. For ongoing gambling concerns, seek help from a recognised Australian gambling support provider as soon as possible.