Privacy Policy

About this Privacy Policy

This Privacy Policy applies to information collected when you visit or use the Crownaud Casino website, create or use an account, contact support, take part in available services or otherwise interact with the site. It is intended to give players in Australia a clear overview of common privacy practices for an online gambling service.

The information handled by a casino website depends on how you use the site and the services available to you. Some information is provided directly by you, some is generated when you use the website, and some may be received from organisations that help with identity, payment, fraud prevention, customer support or technical services.

We aim to collect information that is reasonably needed for the purposes described in this policy. You may choose not to provide certain information, but this can affect our ability to open or maintain an account, complete verification, process transactions, provide support or meet required compliance checks.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. When the policy is updated, the latest version will be made available on this page. You should review it occasionally so that you remain aware of how information may be handled.

Information we handle and why

Account and identity details

When you register or use an account, we may handle details such as your name, date of birth, contact details, login information, account preferences and responsible gambling settings. We use these details to create and administer your account, communicate with you, provide requested services, respond to enquiries and keep account records accurate.

Verification information

To verify identity, age, location or account activity, we may request documents or other information. This can include identity documents, evidence of address, information about the source or ownership of funds and details needed to complete checks. Verification information is used to help protect players, prevent misuse, support anti-fraud processes and meet legal or compliance obligations.

Payment and transaction records

We may handle payment method information, transaction references, deposits, withdrawals, wagers, account balances and related records. Payment details may be processed through payment providers, and we may not receive or store all information held by those providers. Transaction information helps us process requests, identify unusual activity, resolve payment questions, maintain accurate account records and meet record-keeping obligations.

Device, usage and technical information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device information, language settings, time zone, pages viewed, links used, login events and approximate location derived from technical data. This information helps us operate and secure the website, understand general usage, identify technical problems, prevent abuse and improve the player experience.

Support and communications

If you contact support or communicate with us, we may keep the content of your messages, account details used to identify you and information about the request. These records help us investigate questions, provide assistance, monitor service quality, handle complaints and keep a reliable history of account-related communications.

Main purposes for using information

• Operating, maintaining and securing the website and player accounts.
• Completing identity, age, location, payment, anti-fraud and account security checks.
• Processing deposits, withdrawals, transactions and other account requests.
• Providing customer support and communicating service information.
• Understanding website performance and improving features, content and usability.
• Sending marketing communications where permitted and where you have provided the relevant consent or preference.
• Meeting legal, compliance, dispute resolution, security and record-keeping requirements.

Cookies, sharing and security

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember preferences, keep parts of the site working, support account sessions, measure website usage and improve security. Some cookies may be placed by service providers that help deliver website, analytics, payment or security functions.

You can manage or restrict cookies through your browser settings. Depending on your choices, some website features may not work correctly or may need to be set up again. Your browser may also allow you to delete existing cookies, block certain types of cookies or notify you when cookies are being used.

When information may be shared

Information may be shared with organisations that help operate the website and provide services. These may include payment providers, identity and verification services, fraud prevention providers, technology and hosting providers, customer support tools, analytics services and professional advisers. Information may also be disclosed where needed to protect the website, players or others, investigate suspected misuse, respond to a lawful request or meet an applicable obligation.

Service providers are expected to handle information only for appropriate service purposes and in line with their role. Where information is handled by a provider or transferred through a service used by the website, the provider may have its own privacy terms. We aim to use relevant safeguards and consider the security and privacy needs of the information involved.

Security of information

Reasonable technical, organisational and access controls may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include account security controls, restricted access, monitoring, secure communications and procedures for handling incidents. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support if they suspect unauthorised account activity.

Your privacy choices and data rights

You may ask questions about the way your personal information is handled and may request access to information associated with your account. You can also ask for inaccurate or incomplete information to be corrected. If information is no longer needed for an appropriate purpose, you may request its deletion or ask for the use of that information to be restricted, where available.

To exercise your privacy rights, request access, request correction, request deletion or withdraw consent to marketing, contact support@crownaudcasino.click. Please use the email subject or message to explain the request clearly and include enough information for us to identify the relevant account. We may need to ask for additional details to confirm your identity before responding, helping to protect your information from unauthorised requests.

• Access: ask for a copy or summary of personal information associated with your account, subject to appropriate checks and applicable restrictions.
• Correction: tell us which information is incorrect, out of date or incomplete and provide the updated details where appropriate.
• Deletion: ask for personal information to be deleted when there is no continuing reason for it to be retained.
• Marketing choices: withdraw consent or change your preferences for promotional messages. You can also use an unsubscribe option included in a marketing message where one is provided.
• Questions or complaints: contact us if you want an explanation of how information has been used or if you have a concern about a privacy matter.

A request to close an account does not automatically mean that every record can be deleted immediately. Some records must be kept for a period required by law, including records connected with account activity, identity checks, payments, security, disputes or compliance. Information retained for these purposes will be kept only as needed for the relevant obligation and will not be used for unrelated marketing where you have withdrawn consent.

There may also be circumstances where access, correction or deletion cannot be completed in the way requested, such as where doing so could affect security, fraud prevention, another person’s privacy, an investigation or a legal obligation. If a request cannot be fully completed, we will aim to explain the reason in general terms and identify any available alternative.

Marketing communications

Where permitted, we may use contact details to send information about services, features, offers or other promotional content in accordance with your preferences. Marketing consent can be withdrawn at any time by contacting support@crownaudcasino.click or by using the available unsubscribe method. Withdrawing marketing consent does not stop essential account, security, transaction or service messages that are necessary to manage your account.

If you have a privacy question or want to make a data request, please contact support@crownaudcasino.click. We will consider the request and respond using the contact details available to us, subject to identity checks, applicable requirements and any necessary limits on disclosure.